PURE DIGITAL FAQ

How do I create an account?

  • You will be prompted to create an account at CHECKOUT after selecting a video to rent or subscription to buy.

CAN I USE THE SAME PURE ACCOUNT I USE TO BOOK IN-PERSON CLASSES TO SIGN UP / LOG IN TO ON DEMAND?

  • No. The new platform is NOT currently integrated with our in-studio reservation system, so everyone will have to create a separate account. We DO recommend using your same email address and password as your Pure Studio account to make life easier.

HOW DO I PURCHASE CLASSES?

  • SUBSCRIPTION: Click HERE to start your free 7-day trial & select a subscription option for unlimited access to our catalog of content.
  • PAY AS YOU GO: If committing to a monthly subscription isn’t for you, we have a pay-as-you-go option starting at $1.99 per class.

WHAT DEVICES CAN BE USED TO STREAM PURE DIGITAL CLASSES?

  • The best way to watch Pure Digital videos is by using ANY internet browser on any device with a cellular / WiFi connection (computers, tablets, and smartphones).
  • Roku, Apple TV, Chromecast, and Amazon FireTV Users: We recommend downloading the free Web Video Caster app in order to cast videos from your iPhone, iPad or Android device to your TV.
  • We are planning to launch separate apps for both ROKU and iOS devices which will make it easier to stream content to your TV and other devices.

HOW LONG CAN I ACCESS THE VIDEO(S) I PURCHASED?

  • For PAY-AS-YOU-GO: videos can be accessed for 30 days after the date of purchase. There is no limit to the number of times that they can be watched.
  • For SUBSCRIPTIONS: the videos will be accessible for the duration of your subscription.

CAN I FREEZE MY SUBSCRIPTION?

  • Unfortunately we cannot freeze subscriptions, but you can cancel your subscription at any time without penalty. Click HERE to manage your subscription. When you are ready to start your subscription back up, you can do so directly through the Pure Digital website. Any questions or concerns, email digital@purestudio.com.

HOW DO I CANCEL MY SUBSCRIPTION?

  • You can cancel your subscription at any time without penalty through your Pure Digital account. Click HERE to sign into your account & HERE to manage your subscription. Any questions or concerns, email digital@purestudio.com.

General Questions

WILL I BE ABLE TO DO THIS?

  • Our programs are designed for both men and women of all ages, from beginners to experienced athletes. Some of our classes are more challenging than others, but our instructors offer plenty of modifications throughout to tailor the workout to your fitness level. In the end, it’s YOUR class, and we want you to enjoy the experience!

WHAT EQUIPMENT DO I NEED FOR EACH CLASS?

  • Rhythm Ride - each Rhythm Ride has a 4-5 minute arm song towards the end of class that will require hand weights and/or towels, however if you have neither of these objects, no stress! You’ll still feel a burn with no weights or towels, we promise.
  • Reshape - varied dumbbells & resistance bands will be needed depending on the class. Modifications will be offered throughout if weights and bands are not accessible.

WHAT CAN I EXPECT FROM RHYTHM RIDE & RHYTHM RIDE EXPRESS

  • Our signature rhythm ride is a full-body workout consisting of intense cardio, hand weights, and core work packed into a 45 minute session that will transform the way you look and feel. With Rhythm Ride Express you can expect the same experience as a standard Rhythm Ride, but in a condensed time frame and without a designated arm section.

WHAT CAN I EXPECT FROM RESHAPE?

  • With a combination of interval, bodyweight and strength training, these classes are designed to help you sculpt, tone, and strengthen, while coregraphed to your favorite music.

WHAT IS RESTORE?

  • Accessible to all fitness levels, our guided stretches are designed to alleviate soreness, increase mobility and restore balance to your body.

DO YOU OFFER PRIVATE GROUP CLASSES?

  • Enjoying your Pure Digital experience? Interested in planning a PRIVATE class? Reach out to digital@purestudio.com to learn more, including class offerings & pricing.